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Find the answers on our frequently asked questions here!
From what time is check-in?
Until what time is check-in?
Can I park at the hotel?
How can I reach the hotel?
Until what time is check-out?
Is it possible to extend check-out time?
Is there a short-term luggage storage available?
Does the hotel offer a shuttle service to the airport?
During your stay
Are pets allowed?
Can you accommodate children?
What facilities does the hotel provide?
How can we request flower service and babysitting service?
Is this a non-smoking hotel?
Do you offer any arrangements for a special occasion?
Is it possible to rent a bike?
I have lost one of my belongings during my stay. What to do?
What room facilities do you offer?
Is an extra bed possible?
Are babycots available?
Food & drinks
Do you offer breakfast and at what time?
Do you provide room service?
Can I eat lunch or dinner at your hotel?
Is there a bar in the hotel?
Do you take into account any dietary wishes?
What is the minimum age to make a reservation?
Is it possible to cancel my reservation?
What happens if I don’t show up?
Is it possible to change my reservation?
What are the benefits of booking my reservation directly through the website?
How do I book a getaway?
Are fees and taxes included in prices?
How much is the city tax?
What payment methods are accepted?
Do we have to pay a deposit?
Shoots & events
Is it possible to do a photoshoot or other media collaboration at your hotel?
Where are the current vacancies at Vondel Hotels?
Sustainability & accessibility
Is the Vondel Hotels Collection sustainable?
Do you have wheelchair friendly rooms?
Is there an elevator available?